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Privacy Policy

At Crovonta, we recognize the importance of protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website or purchase our products.

By accessing our website or placing an order, you acknowledge that you have read and understood the practices described in this Privacy Policy.

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1. About Us

This website is operated by:

Business Name: Crovonta
Legal Entity: LdM Textiel (VOF)
KvK Registration Number: 73559776
Business Address: Ekselerbrink 122, 7812VN Emmen, Netherlands
Email: info@crovonta.com

2. Information We Collect

Depending on how you interact with our website, we may collect personal information including:

  • Full name

  • Billing and delivery addresses

  • Email address

  • Telephone number

  • Payment and transaction information

  • Order history

  • Customer account details (where applicable)

  • Customer service correspondence

  • IP address

  • Browser and device information

  • Operating system

  • Website usage data and browsing activity

We collect only the information necessary to operate our business, fulfill orders, improve our services, and comply with legal obligations.

3. How Information Is Collected

Your information may be collected when you:

  • Place an order through our online store

  • Create or manage a customer account

  • Contact our customer support team

  • Subscribe to newsletters or promotional updates

  • Participate in surveys, contests, or promotional campaigns

  • Browse our website through cookies and similar technologies

  • Complete a transaction using trusted payment, shipping, or other service providers

4. Why We Process Personal Information

We use your personal information for purposes such as:

  • Processing and delivering your orders

  • Verifying payments and helping prevent fraud

  • Providing customer support

  • Managing your customer account

  • Improving our website, products, and services

  • Measuring website performance and visitor behavior

  • Meeting accounting, tax, and legal obligations

  • Sending promotional communications where permitted by law or with your consent

We process only the information that is reasonably necessary for these legitimate purposes.

5. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal data on one or more of the following legal grounds:

  • Performance of a contract with you

  • Compliance with legal obligations

  • Legitimate business interests that do not override your rights and freedoms

  • Your consent where required under applicable law

6. Sharing Your Information

To provide our products and services, we may share your personal information with carefully selected service providers, including:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting providers

  • Analytics and website performance services

  • IT support providers

  • Professional advisers

  • Government authorities where legally required

Crovonta does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

7. Website Platform

Our online store is powered by Wix.

Information submitted through our website may be securely processed and stored within Wix's infrastructure. Wix implements technical and organizational measures designed to protect customer information and operates in accordance with applicable privacy legislation.

8. Cookies

Our website uses cookies and similar technologies to:

  • Ensure the website functions correctly

  • Remember your preferences

  • Improve website performance

  • Understand visitor behavior

  • Strengthen website security

  • Provide a better shopping experience

Most internet browsers allow you to control or disable cookies through their settings. Please note that disabling cookies may affect certain website functionality.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Process and complete customer orders

  • Provide customer support

  • Maintain business, accounting, and tax records

  • Resolve disputes

  • Comply with legal and regulatory obligations

When information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable law.

10. Security Measures

We apply appropriate administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, misuse, alteration, loss, or disclosure.

Although we continuously improve our security practices, no website, internet transmission, or electronic storage system can guarantee absolute security.

11. Your Privacy Rights

Subject to applicable data protection laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate or incomplete data

  • Request deletion of your personal information

  • Restrict certain processing activities

  • Object to specific types of processing

  • Receive your personal data in a portable format where applicable

  • Withdraw consent where processing relies on consent

Requests relating to these rights may be submitted using the contact information provided below.

12. Marketing Communications

If you subscribe to receive promotional emails from Crovonta, you may opt out at any time by:

  • Selecting the unsubscribe link included in our emails; or

  • Contacting our customer support team.

Please note that order confirmations, payment notifications, shipping updates, and other service-related communications may still be sent when necessary.

13. Children's Privacy

Our website and products are intended for individuals aged 16 years or older.

We do not knowingly collect personal information from children. If we become aware that personal information relating to a child has been collected inadvertently, appropriate measures will be taken to remove it without unnecessary delay.

14. International Data Transfers

Some of our trusted partners may process or store personal information outside your country of residence.

Where international transfers occur, Crovonta ensures that appropriate safeguards are implemented in accordance with applicable European data protection legislation.

15. Third-Party Websites

Our website may contain links to external websites operated by independent third parties.

Crovonta is not responsible for the content, privacy policies, or security practices of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

16. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, legal obligations, or operational practices.

Any updated version becomes effective immediately upon publication on this website. We encourage visitors to review this page periodically to remain informed about how their personal information is handled.

17. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Business Name: Crovonta
Legal Entity: LdM Textiel (VOF)
KvK Registration Number: 73559776
Business Address: Ekselerbrink 122, 7812VN Emmen, Netherlands
Email: info@crovonta.com 

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By continuing to use the Crovonta website, you acknowledge that you have read, understood, and accepted the practices described in this Privacy Policy.

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