Shipping & Delivery

At Crovonta, we strive to make every delivery smooth, secure, and dependable. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered so you know exactly what to expect after placing your order.

Order Preparation

After your payment has been successfully received and verified, your order enters our fulfillment process.

Orders are generally prepared for shipment within 1-3 business days.
During busy periods, promotional events, or public holidays, order processing may require additional time.
Once your package has been dispatched, you will receive a shipping confirmation email. If tracking is available for your shipment, the tracking details will be included.

Business days are Monday through Friday, excluding Dutch public holidays.

Delivery Locations

Crovonta currently ships to selected destinations throughout Europe.

Available countries and shipping options are displayed automatically during checkout based on your delivery address.

If your location cannot be selected during checkout, we are unfortunately unable to deliver to that destination at this time.

Estimated Delivery Times

Estimated delivery begins once your order has left our warehouse.

Netherlands: 2-5 business days
Belgium: 2-5 business days
Germany: 3-7 business days
Other European Countries: 4-10 business days

Please note that these delivery estimates are provided for guidance only. Delivery times may vary due to customs processing, courier delays, severe weather, local holidays, or other circumstances beyond our control.

Shipping Fees

Shipping charges are calculated automatically during checkout based on factors including:

Delivery destination
Order value
Parcel dimensions and weight
Selected delivery method

The final shipping cost will always be displayed before payment is completed.

From time to time, Crovonta may offer promotional shipping discounts or free shipping on qualifying orders.

Order Tracking

Where supported by the selected courier, tracking information will be emailed once your order has been shipped.

Please note that tracking updates may take several hours before becoming visible within the carrier's tracking system.

Delivery Information

Customers are responsible for ensuring that all shipping details entered during checkout are complete and accurate.

Incorrect or incomplete information may result in:

Delivery delays
Returned shipments
Unsuccessful delivery attempts
Additional shipping charges if reshipment is required

Crovonta cannot accept responsibility for delays or failed deliveries caused by inaccurate address information supplied by the customer.

Unexpected Delivery Delays

Although we work with reliable logistics partners, occasional delays may occur due to circumstances beyond our control.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will investigate the shipment with the carrier and keep you informed throughout the process.

Lost or Damaged Orders

If your package is lost during transit or arrives damaged, please contact us as soon as possible.

To help us resolve the issue efficiently, please include:

Your order number
A brief explanation of the issue
Photographs of the damaged item and packaging (if applicable)

Each case will be reviewed individually, and we will work with the shipping carrier to determine the most appropriate solution.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other local charges may apply depending on the destination country.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Crovonta is not responsible for delays caused by customs clearance procedures.

Contact Information

If you have any questions regarding shipping, delivery, tracking, or your order, our team is happy to assist.

Business Name: Crovonta
Legal Entity: LdM Textiel (VOF)
KvK Number: 73559776

Business Address:
Ekselerbrink 122
7812VN Emmen
Netherlands

Email: info@crovonta.com

By placing an order with Crovonta, you acknowledge that you have read and understood this Shipping & Delivery Policy.